IG Arena Ticket Terms of Service Agreement

Chapter 1: Definitions

The definitions of the terms used in these Terms of Service are as follows:

1. "This Service" refers to the service that allows customers to purchase tickets (hereinafter referred to as "Tickets") for attending events held at the IG Arena (an arena facility located at 1-4-1 Meijo, Kita-ku, Nagoya City, Aichi Prefecture, Japan). The details of this service are as set forth in Chapter 3, Section 1.
2. "Customer" refers to any individual who agrees to these Terms of Service and, in accordance with the provisions of Chapter 4, registers a user ID and password for the IG Arena account as defined in Chapter 4, and creates an IG Arena account to use this service.
3. "IG Arena Account" refers to the account provided by Aichi International Arena Co., Ltd., which is required to use this service. A d-account is necessary to create an IG Arena account. By logging in with a d-account, the creation of an IG Arena account becomes possible.
4. "This Website" refers to the website of the Company that provides information about this service, located at < ig-arena.venue-ticket.jp > (including any internet websites under that URL, and if the Company changes the URL, it will refer to the new URL). This Website also includes the Webview version accessible from the IG Arena App, as defined in the next item.
5. "IG Arena App" refers to the application software service "IG Arena App" operated and provided by Aichi International Arena Co., Ltd.
6. "Individual Terms" refers to documents that specify the conditions and rules for using this service, such as "Individual Terms for Ticket Sales," "Individual Terms for Official Resale Service," and other documents, guidelines, policies, or terms that the Company has set, regardless of the name. In the event of any changes to the individual terms, the updated version shall apply.
7. "This Agreement, etc." refers to the collective terms of this Agreement and the Individual Terms.
8. "Contract Terms" refers to the FOMA service contract terms, Xi service contract terms, or 5G service contract terms.
9. "The Line Contract" refers to the line contract based on the Contract Terms.
10. "DOCOMO Line Contract Holder" refers to a customer who has The Line Contract with the Company.
11. "Non-Line Contract Holder" refers to a customer who is not a DOCOMO line contract holder.
12. "Service Agreement" refers to the agreement based on this Agreement and Individual Terms under which the Company provides this service, and the details are specified in the Individual Terms.

Chapter 2: Application and Modification of These Terms

1. These Terms of Service, etc. apply to all relationships between the Company and the Customer regarding the use of this service. Customers cannot use this service unless they agree to the contents of these Terms of Service, etc.
2. Customers must check the information, notes, and other details provided in the service each time they use it. By using this service, customers are deemed to have agreed to all the terms and conditions set forth in these Terms of Service, etc.
3. The Company may modify the contents of these Terms of Service, etc. by announcing or notifying customers in a manner deemed appropriate by the Company if any of the following conditions apply. The modified Terms of Service, etc. will apply from the date of modification.
   1. When the modification of these Terms of Service, etc. aligns with the general interests of the customers.
   2. When the modification of these Terms of Service, etc. does not contradict the purpose of the service agreement and is reasonable in light of the necessity of the modification, the appropriateness of the modified contents, and other circumstances related to the change.
4. If the customer is a minor or a person under guardianship or assistance (requiring the consent of their legal representative or a court order for their guardian or assistant to sign the service agreement), they must obtain the prior consent of their legal representative (parent, legal guardian, or guardian/assistant) each time they apply for a service agreement. Additionally, customers under the age of 13 who reside outside Japan cannot use this service.

Chapter 3: Content and Conditions of Use of This Service

1. This service provides the functions specified in the following items, and the details are as defined on this Website. However, depending on the type of device the customer is using or the version of the IG Arena App, certain features may be restricted.
   1. A function to purchase tickets.
   2. A function to resell tickets eligible for the official resale service (hereinafter referred to as "Official Resale Service") as defined in Chapter 1, Section 1 of the Individual Terms for Official Resale Service.
2. This service can only be used by the following customers:
   1. Customers who are DOCOMO line contract holders (except for customers who are contracted under certain plan types specified by the Company) and who hold a DOCOMO line d-account or a DOCOMO line business d-account issued by the Company in accordance with the separate "d-account Terms of Service" or "Business d-account Terms of Service" (hereinafter referred to as "d-account Terms") and who have the ID and password of such accounts (hereinafter referred to as "DOCOMO line d-account ID/Password"). DOCOMO line d-accounts (home5G) and DOCOMO line business d-accounts (home5G) are excluded.
   2. Non-line contract holders who have the ID and password of a carrier-free d-account (hereinafter referred to as "Carrier-free d-account") issued by DOCOMO in accordance with the d-account Terms (together with the DOCOMO line d-accounts, referred to as "d-accounts, etc.") (hereinafter referred to as "Carrier-free d-account ID/Password").
3. When using a d-account issued outside Japan, customers under the age of 13 cannot use this service in accordance with the d-account Terms separately specified by the Company.
4. In order to view, manage, and issue tickets purchased through this service, it is necessary to download the IG Arena App, create and log into an IG Arena account as defined in the following chapter, and perform other necessary steps. Customers must download the IG Arena App to use this service. The Company is not responsible for any damages resulting from not downloading the IG Arena App or any issues caused by the app.
5. The area in which the Service is available (hereinafter referred to as the “Service Area”) shall be within Japan. Customers may be able to use the service outside the Service Area, but the Company makes no guarantees regarding the availability of this service in those areas, and the Company is not responsible for any damages arising from using this service outside the Service Area.
6. The Company may change the content and specifications of this service, suspend or discontinue its provision, without prior notice to the customers.

Chapter 4: Registration of IG Arena Account

1. The customer shall create an IG Arena account and password (hereinafter referred to as "IG Arena Account, etc.") required for using this service, after agreeing to the terms of use separately defined by Aichi International Arena Co., Ltd. After creating and logging into a d-account as stipulated in the previous Chapter, Section 2, the customer shall proceed to register the IG Arena Account, etc.
2. The customer shall be fully responsible for securely managing their registered IG Arena Account, etc., and shall not allow any third party to use, lend, transfer, change the name, or engage in any transactions such as buying or selling the account.
3. The Company will consider that all entries of the IG Arena Account, etc., are made by the customer themselves. The customer is responsible for any damages caused by insufficient management, misuse, or third-party use of the IG Arena Account, etc. Unless the Company is at fault due to intentional misconduct or negligence, the Company will not be held liable for any such damages.
4. If the IG Arena Account, etc., is used fraudulently and results in damage to the Company, the customer shall compensate the Company for such damages.
5. If the customer’s IG Arena Account, etc., is stolen or lost, or if the customer becomes aware of any unauthorized use by a third party, the customer shall immediately notify the Company.
6. The customer shall comply with the terms of use, membership rules, etc., set by the credit card company, payment service provider, or any other third party involved in using this service as the payment method.
7. The Company may refuse to accept a service agreement application from the customer if any of the following conditions apply. In such cases, the Company may immediately suspend or cancel the customer’s eligibility without prior notice.
   1. If the customer does not meet any of the conditions in Chapter 3, Section 2.
   2. If the customer is a DOCOMO line contract holder, and the target line contract is in a state such as suspension, pause, number retention, or any other status specified separately by the Company.
   3. If the customer’s payment method has been suspended by a credit card company or financial institution.
   4. If the customer has previously had their use of all or part of this service suspended or their service agreement terminated.
   5. If the information provided by the customer is insufficient, incorrect, or suspected to be false.
   6. If the customer is a minor and the Company cannot confirm that the legal guardian (parent or legal guardian) has given consent.
   7. If there is a risk of violating these Terms of Service, etc.
   8. If the customer has previously violated or is suspected of violating these Terms of Service, etc.
   9. If the customer has previously been subjected to the termination of their service agreement or suspension of service due to fraudulent use, etc.
   10. If the customer has failed to pay or is suspected of failing to pay any debts owed to the Company (including debts that the Company has transferred to a third party).
   11. If the customer’s actions are likely to disrupt the Company’s business operations.
   12. If the customer has engaged in behavior that would cause inconvenience to other customers or third parties, or interfere with the smooth sale of tickets by the Company.
   13. If the customer has not completed the required procedures within the specified period as notified by the Company.
   14. If the customer has failed to adhere to the specified purchase methods set by the Company.
   15. If the customer has not made the payment for the price, etc., as defined in Chapter 6, Section 1 of the Individual Terms for Ticket Sales by the specified deadline.
   16. If the Company deems the customer’s actions to be inappropriate for any other reason.

Chapter 5: Notification

1. The Company may notify the customer regarding this service by any of the following methods:
   1. By sending an email to the email address registered as the customer’s ID or secondary email address in their IG Arena Account.
   2. By any other method deemed appropriate by the Company.
2. Unless otherwise specified by the Company, notifications sent to the customer using the methods outlined in the previous paragraph shall be considered to have been made on the date the Company issued the notification.
3. In addition to the methods in Section 1, the Company may substitute notifications to the customer regarding this service by posting the contents on this site, the Company’s website, or any other media deemed appropriate by the Company (hereinafter referred to as "Company-related media"). In such cases, the notification shall be deemed to have been made to the customer on the date the Company posts the content on the Company-related media.

Chapter 6: Preparations Before Use

1. The customer shall set up and prepare, at their own expense and responsibility, the necessary devices, software, and communication methods, including the device compatible with this service and the IG Arena App, in order to use this service.
2. Depending on the environment, such as newly released mobile devices, newly released operating systems, browsers, etc., it may take time for this service to be compatible, or it may not be compatible at all. The Company does not guarantee the availability of this service in all environments.
3. The customer must ensure that they can always receive emails from the Company. If the reception of emails from the Company is rejected, the Company may not send email notifications to the customer. If the customer has removed the email rejection, they must promptly notify the Company of this.

Chapter 7: Interruption of Service Provision

1. The Company may suspend the provision of all or part of this service if the Company determines that any of the following circumstances have occurred:
   1. The service becomes unavailable due to force majeure events such as earthquakes, tsunamis, typhoons, lightning, fires, cyberattacks, infectious diseases, pandemics, wars, riots, civil wars, disturbances, terrorist acts, embargoes, the enactment or amendment of laws or regulations, actions by government authorities such as orders or administrative measures, labor disputes, transportation disruptions, or other domestic or international force majeure events.
   2. When maintenance or construction related to the equipment or facilities used for this service is necessary.
   3. When a malfunction or failure occurs in the equipment or facilities used for this service.
   4. When communication or other public services are necessary for disaster prevention or relief, ensuring transportation, communication, or electricity supply, or maintaining public order.
   5. When, for operational or technical reasons, the Company needs to suspend the provision of all or part of this service.
2. In addition to the above, the Company may restrict the use of this service within the scope necessary for the operation of this service.
3. If the Company plans to suspend the provision of all or part of this service or restrict its use based on the above provisions, the Company will notify the customer by methods deemed appropriate. However, in case of emergency or unavoidable circumstances, the Company may not provide prior notice.
4. The Company shall not be liable for any damages incurred by the customer due to the suspension of service provision or the restriction of use in accordance with the provisions of paragraphs 1 or 2.

Chapter 8: Suspension of Service Provision

1. The Company may suspend the provision of all or part of this service without prior notice to the customer if the customer falls under any of the following circumstances, or if the Company determines that any of the following circumstances apply:
   1. The customer falls under any of the items in Chapter 4, Section 7.
   2. The customer engages in any prohibited conduct as defined in Chapter 12.
   3. The customer submits or notifies the Company with information that is contrary to the facts.
   4. The customer engages in any actions that may disrupt or potentially disrupt the use of this service by a third party.
   5. The customer fails to fulfill payment obligations for fees, etc., or becomes unable to do so.
   6. The customer interferes with the operation of this service or if the customer’s designated credit card or payment account is suspended by the credit card company, payment agency, financial institution, etc.
   7. The customer violates any other provisions of these Terms.
   8. The Company determines that there is an obstacle to the performance of its business.
2. If the customer falls under any of the above, the customer shall compensate for any damages caused to the Company or any third parties due to such actions.
3. Even if the customer loses the qualification to use this service, the customer is still obligated to pay for the services already used, and the customer must immediately pay the full amount of any debt owed to the Company. In addition, unless otherwise stipulated in these Terms, the Company is not obligated to refund any amounts already paid by the customer.

Chapter 9: Discontinuation of the Service

1. The Company may discontinue all or part of this service at any time for its own reasons, and in such cases, the Company will notify the customer in a manner deemed appropriate by the Company. If all of the service is discontinued, the user agreement will automatically terminate at that time.
2. The Company will not be held responsible for any damages incurred by the customer as a result of the discontinuation of all or part of the service as set forth in the preceding section.

Chapter 10: Termination of the User Agreement

The Company may immediately terminate all or part of the user agreement and claim compensation for damages without prior notice if it determines that the customer has met any of the following conditions:

1. If it is found that the application details for the user agreement are false.
2. If the provision of the service has been suspended due to any of the reasons specified in Section 1 of Chapter 8, and the Company deems that the reason for the suspension is likely to interfere with the Company's operations or if the customer fails to resolve the issue by the deadline specified by the Company.
3. If the customer violates Chapter 12.
4. If it is determined that the customer is unlikely to fulfill the obligations under these terms and conditions.
5. If the customer suspends payments, enters a state of inability to pay, applies for bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, or special liquidation proceedings, receives a suspension of transactions from a clearing house, or is subject to provisional attachment, preservation attachment, or seizure.
6. If the customer causes significant harm or damage to the Company or if there is a risk of such harm.
7. If there are other reasonable grounds to believe that the service cannot continue to be provided.

Chapter 11. Automatic Termination of the Use Contract

In addition to the provisions of Chapter 9 (Termination of the Service) and the previous chapter, if the customer’s IG Arena account becomes invalid, the use contract will automatically terminate at the time the account becomes invalid.

Chapter 12. Prohibited Acts

1. The customer shall not engage in any of the following acts, or acts that may potentially fall under any of the following categories when using this service. If any of the following acts are carried out, the purchased ticket may become invalid.
   1. Acts that infringe or may infringe the intellectual property rights (such as copyrights, patent rights, utility model rights, design rights, trademark rights, etc.), property rights, honor, privacy, know-how, or any other rights of the company, other customers, or third parties.
   2. Acts that cause or may cause harm or disadvantage to other customers, third parties, or the company.
   3. Acts that violate public order and morals or may violate public order and morals, or acts that provide information contrary to public order and morals to other customers or third parties of the service.
   4. Criminal acts or acts that may lead to criminal acts, or acts that may potentially involve criminal behavior.
   5. Acts of providing information that is false, or may be false.
   6. Acts that damage the honor or reputation of the company, other customers, or third parties, or acts that may damage them.
   7. Acts related to politics, religion, or sexual matters.
   8. Business activities, profit-seeking activities, or acts related to preparations for such activities through the use of the service.
   9. Acts of using or providing harmful programs such as computer viruses through or in connection with the service.
   10. Acts that place an excessive burden on the equipment related to the service, render the provision of the service by the company impossible, or otherwise hinder the operation or provision of the service.
   11. Acts of illegally using the service account (referring to both the d-account and IG Arena account) or PIN codes.
   12. Acts that go beyond the scope of use of the service content defined in Chapter 13 by reproducing, publicly transmitting (including making available for automatic public transmission), transmitting, transferring, lending, modifying, or using the service content as defined in Chapter 13 in any other way.
   13. Acts of modifying or altering the service content defined in Chapter 13, or performing reverse engineering such as decompiling or disassembling (mainly referring to the process of analyzing content and returning it to a human-readable form).
   14. Acts of removing or altering copyright notices or other rights notices attached to the service content defined in Chapter 13.
   15. Acts of obtaining tickets (including reservation numbers and other codes that allow ticket purchase) for the purpose of resale.
   16. Acts of transferring tickets obtained through the service to a third party without using the official resale service, or attempting to do so (including listing tickets on internet auctions, except for official resale services).
   17. Acts of allowing a person who is not the ticket holder to enter, or attempting to do so, when registering the ticket holder for entry.
   18. Repeatedly applying to purchase tickets without the intention to purchase. If payment for the ticket is not made by the date specified separately by the company, it will be deemed that the customer made an application for tickets without the intention to purchase.
   19. Acts of obtaining tickets for the purpose of refunding them.
   20. Acts of violating obligations imposed on Xi/FOMA contract holders under the terms and conditions, or acts that may violate them.
   21. Acts that violate this agreement or applicable laws, or acts that may violate them.
   22. Acts of performing any of the above acts on this website or the IG Arena app.
   23. Other acts that the company deems inappropriate.
2. The duplication of QR codes of tickets and the use of duplicates are strictly prohibited. If such acts are discovered, entry will be refused. The company will not be responsible for any troubles related to the purchase or resale of tickets through methods not authorized by the company.
3. Once the QR code of a ticket is authenticated, it cannot be authenticated again with the same ticket. If multiple copies of the same ticket exist (including display on electronic devices), the ticket that was authenticated first will be valid, and subsequent attempts to authenticate or enter using the original will not be allowed. Please be careful when handling your tickets.

Chapter 13. Use of Intellectual Property Rights

1. The intellectual property rights, including copyrights and all other rights, related to the website, other information, content, etc. provided to the customer through or in connection with the service (hereinafter referred to as "Service Content") shall belong to the company or third parties. The use of the service or the conclusion of a service agreement by the customer does not transfer any rights regarding the Service Content to the customer, and the customer may only use the Service Content to the extent necessary for the use of the service under these terms and conditions.
2. In the event of a dispute between the customer and the rights holder, the customer shall resolve it at their own responsibility, and the company shall not be held liable, even if the customer is held responsible for compensation or subjected to criminal penalties, etc.

Chapter 14. Handling of Personal Data

The company shall handle the customer’s personal data in accordance with the "Global Privacy Policy" (only for customers residing in Europe) and the separately established "NTT Docomo Privacy Policy" (https://www.docomo.ne.jp/utility/privacy/), and the customer agrees to these terms by consenting to this clause.

Chapter 15 Disclaimer

1. The company makes no guarantees regarding the suitability of this service for the customer’s specific purposes, completeness of the results, usefulness, accuracy, reliability, immediacy, safety, correctness, certainty, timeliness, legality, morality, or any other aspect, and shall not be held responsible for any damages arising from these factors.
2. The company assumes no responsibility for any information contained on third-party websites linked from this site, or for services provided by third parties that are linked to this service, such as payment services.
3. The company assumes no responsibility for damages resulting from the customer's failure to provide correct customer information as specified in these terms or their failure to update it (including undelivered communications or goods, and restrictions on the use of all or part of the service).
4. The company is not responsible for damages incurred by the customer or third parties due to the customer's refusal to receive emails from the company, failure to notify the company of the cancellation of such refusal, or any issues regarding undelivered or missed emails that are not caused by the company.
5. The company is not responsible for any damages suffered by other customers or third parties due to the actions of a particular customer.
6. The company shall not be held responsible for damages incurred by the customer due to the use or inability to use this service.

Chapter 16: Limitation of Liability for Damages

1. Even if the company is liable for damages to the customer, the scope of the company’s responsibility is limited to the direct damages that typically occur (excluding lost profits), and the company shall not be liable for any amount exceeding the price or fees actually paid by the customer for the specific transaction in which the damage occurred, or the ticket price, purchase fee, or transfer fee as defined in the "Individual Provisions Official Resale Service" that the customer actually paid.
2. If the company causes damage to the customer due to intentional or gross negligence, the provisions in this agreement that exempt or limit the company's responsibility shall not apply.

Chapter 17: Notification of Changes

1. If there is any change in the customer’s name, phone number, email address, or any other information related to this service that the customer has submitted to the company, the customer shall promptly notify the company of such changes. If the customer fails to notify the company of such changes (including the period until the company can confirm the change after the notification), the notifications from the company based on this agreement shall be deemed to have been made when the company sends the notification to the contact information previously provided by the customer.
2. In the case of a notification of change as stated in the previous paragraph, the company may request the customer to present or submit documents to confirm the facts of the notification, and the customer shall comply with such a request.

Chapter 18: Exclusion of Anti-Social Forces

1. The customer represents, warrants, and guarantees that neither the customer nor any of the customer’s officers (in the case of a corporation or other organization) falls under any of the following categories, and will not fall under any of these categories in the future:
   1. The customer (including the customer’s officers in the case of a corporation or other organization) is a member of an organized crime group, a member of an organized crime group who has not been removed from the group for more than 5 years, an associate member of an organized crime group, an entity related to an organized crime group, a racketeer, a member of a social movement or advocacy group, a group engaging in intellectual violence, or any other individual or entity similar to the above (hereinafter referred to collectively as “Anti-Social Forces” or “Violent Groups”). If the customer is a corporation or other organization, the customer has no relationship with Anti-Social Forces where it is recognized that such groups control the management of the organization.
   2. In the case of a corporation or other organization, the customer has no relationship with Anti-Social Forces where it is recognized that such groups are substantially involved in the management of the organization.
   3. The customer has no relationship with Anti-Social Forces where it is recognized that the customer is using such groups to engage in transactions aimed at unjustly obtaining benefits for themselves or a third party, or causing damage to a third party.
   4. The customer has no relationship with Anti-Social Forces where it is recognized that the customer is providing funds or other benefits to such groups.
   5. In the case of a corporation or other organization, the customer has no relationship with Anti-Social Forces where it is recognized that the customer’s officers or persons substantially involved in the customer’s management have a relationship with Anti-Social Forces that is socially condemnable.
2. The customer guarantees that neither the customer nor any third party engaged by the customer will engage in any of the following acts:
   1. Violent demands or acts.
   2. Unjust demands beyond legal responsibility.
   3. Threatening words or acts, or acts of violence related to transactions.
   4. Spreading rumors, using fraudulent schemes, or using force to damage the reputation of the other party or interfere with the company’s operations.
   5. Any other acts similar to the above.
3. If the customer violates any of the provisions in the preceding paragraph, the company may, without prior notice, suspend the customer’s use of the service, delete their registration, or take other measures. The company shall not be liable for any disadvantages or damages incurred by the customer as a result.

Chapter 19: Transfer of Rights

The customer may not transfer, assign, or pledge all or part of the rights held against the company or the obligations owed to the company under the usage contract to any third party.

Chapter 20: Governing Law

The formation, validity, performance, and interpretation of these Terms and Conditions shall be governed by the laws of Japan.

Chapter 21: Jurisdiction by Agreement

In the event that a lawsuit becomes necessary in relation to or arising from the user agreement between the customer and the company, the Tokyo District Court or the District Court of the customer’s domicile shall have exclusive jurisdiction as the court of first instance.

Supplementary Provisions

These terms and conditions shall come into effect from "12:00 AM (Japan Standard Time) on April 8, 2025."

Chapter 1: Sales Methods

1. The company is entrusted with the ticket sales operations by the event organizer, based on their instructions regarding sales methods. The company may set limits on the number of tickets or the sales method if necessary.
2. By agreeing to these terms and conditions, the customer shall submit a request for the service contract (referring to the purchase or reservation of tickets in the ticket sales regulations) by selecting the payment method on the ticket purchase screen (hereinafter referred to as "purchase screen") on the website and following the steps to submit the specified information to the company.
3. The ticket sales methods and the timing of the contract formation for this service are as follows:
   1. First-Come, First-Served Sales: Based on section 1, when the customer applies for the service contract and is notified via the purchase completion screen or similar that the ticket purchase process has been completed, the service contract is concluded between the company and the customer, and the ticket purchase is complete. However, if the customer selects "Seven-Eleven Payment" as the payment method, the customer must complete the payment by the date specified by the company. If the payment is completed by the specified date, the service contract is concluded between the company and the customer, and the ticket purchase is complete.
   2. Lottery Sales: Based on section 1, when the customer applies for the service contract and is notified via the lottery application completion screen or similar that the ticket reservation application process has been completed, the company will notify the customer who is selected through the lottery. At that point, the service contract is concluded between the company and the customer, and the ticket purchase is complete. However, if the customer selects "Seven-Eleven Payment" as the payment method, the customer must complete the payment by the date specified by the company. If the payment is completed by the specified date, the service contract is concluded between the company and the customer, and the ticket purchase is complete.
      If the customer selects "d-Barai "or "PayPay payment" as the payment method, the payment amount will be temporarily reserved at the point when the purchase application process is completed. The winning notification for the ticket will be sent, and once the payment for the winning product amount and the customer’s fee is completed, the contract for use between the company and the customer will be established.

Chapter 2: End of Sales

1. Even during the sales period of the tickets sold on this site, if the number of tickets reaches the planned amount specified by the company, the sales of the tickets will be terminated. However, if additional sales of the tickets occur, the sales may resume.
2. Even before or during the sales period of the tickets, the company may unexpectedly terminate the sales due to its own circumstances. In such cases, the company will not be held responsible.

Chapter 3: Regarding Duplicate Applications

1. In this service, even if a customer makes duplicate applications for the purchase or reservation of tickets due to input errors or communication environment issues, the company will not be held responsible. Furthermore, no refunds will be provided for such payments.
2. In this service, if a specific customer makes multiple applications for the same ticket purchase or reservation and the company determines that there is no intention to purchase, the company may reject all applications for the use agreement and refuse any further purchase procedures.

Chapter 4: Sending of Application Confirmation Email

1. After the customer completes the ticket purchase, the company will send a confirmation email regarding the purchase details. The notification via these emails will be deemed as received by the customer when the email reaches the server that manages the email address input by the customer during the ticket purchase or reservation application.
2. In this service, if there is any issue with the application content, such as false input, incorrect input, missing input, or unreadable garbled text in the email address on the order form during the ticket purchase or reservation application, the company may not be able to reply to the email.
3. The company is not responsible for any undelivered, incorrect, or delayed emails.

Chapter 5: Prohibition of Reservation Changes and Cancellations

1. After the customer has applied for the utilization contract, changes to the application details and cancellations will not be accepted under any circumstances. Additionally, tickets sold through the ticket sales service are not subject to the cooling-off period.
2. If the customer selects the payment method "Seven-Eleven Payment" for either advance sales or lottery sales, the customer must complete the payment by the date specified by the company in accordance with the provisions of the next chapter. If the customer does not complete the payment by the specified date, the application for the utilization contract for the ticket will be automatically canceled.

Chapter 6: Payment and Payment Methods

1. In the case of first-come-first-served sales: After the ticket purchase application, and in the case of lottery sales: After winning the lottery, the customer will be charged the amount required for the ticket purchase (ticket price, including tax, service charges, special sales fees, special charges, system usage fees, handling fees for payment, optional charges, and other necessary fees to purchase the ticket; collectively referred to as "the payment amount").
2. The customer will pay the payment amount based on the number of tickets they are purchasing. Specific ticket prices will be displayed on the website.
3. The customer will choose a payment method from the options specified by the company at the time of the purchase application. If the customer selects credit card, d-Barai, or PayPay payment, the payment process will vary:
   • For first-come-first-served sales, payment will be processed at the time of ticket purchase.
   • For lottery sales, if the customer selects credit card payment, a credit check will be conducted during the ticket purchase reservation process. For the winners, the company will process immediate payment and send the winning notification.
   • If the customer selects d-Barai or PayPay payment, a temporary hold will be placed at the time of purchase reservation, and payment will be processed immediately after winning the lottery.
   • If the customer selects the payment method 7-Eleven payment, they must complete the payment by the deadline specified by the company.
4. The company may impose restrictions on payment methods as necessary. After the period for changing payment methods specified by the company has passed, customers will no longer be able to change their payment methods.
5. The terms for using "d-Barai balance payment" are governed by the company's separate "d-Barai balance (cash value) usage terms" and "d-Barai balance (prepaid value) usage terms."

Chapter 7: Prohibition of Resale

No one is permitted to transfer or resell tickets to third parties, including through online auctions, or allow third parties to acquire tickets by any other means without the event organizer's permission.

Chapter 8: Event Cancellation and Refunds

1. Changes or Cancellations of Events:
   The event organizer will generally notify customers of any changes to the event (including content changes, postponements, or changes to dates) or cancellations. We are not responsible for any changes or cancellations of events. Therefore, if a refund is issued due to such changes or cancellations, this does not constitute grounds for any objections related to the payment methods used. However, we may handle the refund process for tickets sold on behalf of the event organizer, based on the organizer’s decisions or requests regarding event content changes or cancellations.
2. When We Handle Refunds on Behalf of the Event Organizer: If we handle refunds on behalf of the event organizer, the following conditions apply:
   1. Refunds will only be processed within the refund period specified by the event organizer, using a method determined by us. Refund requests must generally be made by the customer who purchased the ticket, and unless specifically approved by us, the customer cannot delegate the refund process to a third party, transfer the ticket for the refund, or have a third party manage the refund on their behalf. Additionally, if the refund is processed to a third-party financial institution or account, we will not honor the refund request. As such, we are not obligated to process refunds for requests made in such circumstances.
   2. Regardless of whether the person applying for the refund is the customer or not, we may, at our discretion, consider the individual who applied for the refund to be the refund recipient, and process the refund accordingly. The customer agrees not to dispute this process. However, we are not obliged to issue refunds in this way.
   3. The refund amount will be limited to the ticket price, its applicable taxes, and any service fees, such as special sales fees, special charges, or system fees determined by us. Refunds will not cover other expenses, such as transportation, accommodation, communication costs, or other expenses the customer or others may have incurred to purchase tickets or attend the event.
   4. If we process the refund, we will carry out the refund based on the information provided in the refund request. If there is any discrepancy or missing information in the customer’s submission (such as address or account details), we will not be held responsible for any delays or inability to process the refund. Customers must promptly update their information using the designated method.
   5. Refunds may take 3 to 4 weeks or more to process, and customers agree not to raise objections regarding this timeframe.

Chapter 9: Loss or Theft

Tickets will not be reissued under any circumstances, including in cases of loss, theft, or damage.

Chapter 10: Payment by Credit Card

For customers paying by credit card, a credit card authorization process will be carried out. If, due to any reason such as false entries, incorrect entries, omissions, or failure to comply with the terms and conditions of the respective credit card company, the payment by the customer's credit card cannot be processed, the sale of tickets will not proceed. In addition, when using credit card payment, only the necessary personal information will be provided to the credit card company and will be used solely for the purpose of processing the payment.

Chapter 11: Prohibited Actions

1. The customer must not engage in any activities that fall under any of the items listed in Article 12 of these terms.
2. If the customer violates the provisions of the previous section, their eligibility to use the service may be suspended or revoked. Additionally, if it is discovered that the customer has violated the provisions, the company or the event organizer may, at their discretion, invalidate the tickets purchased by the violator, deny entry to the related event, and if the violator has already entered, they may be ordered to leave.
3. In such cases, the company is not obligated to refund the invalidated payment or any associated fees, nor is the company responsible for compensating any damages incurred by the violator.

Chapter 12: Compensation for Damages Due to Incorrect Sales

If the company sells tickets with incorrect information, the company may compensate the customer for any damages incurred. However, the company will not be liable for any amount exceeding the price or fees actually paid by the customer for the incorrect tickets. This limitation does not apply if the damage was caused by the company's intentional actions or gross negligence.

Chapter 13: Disclaimers Regarding Ticket Sales

1. The company shall not be held responsible for any tickets that were not directly purchased from the company, including tickets that have been transferred or resold.
2. In the event of congestion in communication lines or unforeseen accidents in computer systems, if the confirmation or notification of ticket application or purchase is significantly delayed or becomes impossible, the company shall not be held responsible for any damages incurred by the customer or any third parties.
3. The company does not guarantee that the quantity of tickets sold through this service will meet all customer purchase requests, nor does it guarantee the accuracy of the information on the tickets (including whether the event will take place as described).
4. The notification of the completion of the ticket purchase process will be sent via email to the customer's registered email address and displayed on the purchase completion screen. Customers must record or store this information at their own responsibility. The company is not responsible for any damages incurred due to the failure to record or store the information, including the inability to issue or purchase tickets.
5. In the event of communication failures or issues preventing the customer from confirming the purchase completion screen, the customer must promptly contact the company and verify that the ticket purchase contract has been completed based on the information provided at the time of purchase. The company will not be responsible for any damages caused by the failure to confirm this information.
6. If tickets are not collected within the period specified by the company, the company is not obligated to refund the payment or any other service fees.
7. If the person who purchased the ticket is different from the person entering the venue (including due to the customer's input error), the company will not be responsible for any disadvantages incurred by the customer (such as being unable to enter the venue or being instructed to leave the venue).
8. The customer must complete any necessary procedures for entry (including downloading the IG Arena app, registering for an IG Arena account, logging in, etc.). The company will not be held responsible for any disadvantages caused by the customer's failure to complete these necessary procedures (due to communication failures, device malfunctions, etc.), including being unable to enter or being asked to leave the venue.

Supplementary Provision

These terms and conditions will take effect from "12:00 AM (Japan Standard Time) on April 8, 2025."

Chapter 1: Definitions

The following terms are defined in these Resale Provisions:

1. "Official Resale Service": Refers to the service provided by the company that allows the resale of eligible tickets (defined below).
2. "Eligible Tickets": Refers to the tickets for target events that are eligible for resale through the Official Resale Service.
3. "Resale": In the context of the Official Resale Service, it refers to the transfer of ownership of eligible tickets from a customer who holds the rights to another customer.
4. "Target Event": Refers to the events for which entry, etc., is possible through the purchase of eligible tickets via the Official Resale Service.
5. "Resale Seller": Refers to a customer who wishes to transfer the eligible tickets they hold to another customer through the Official Resale Service or a customer who has already transferred their tickets.
6. "Resale Buyer": Refers to a customer who wishes to purchase eligible tickets provided by the Resale Seller through the Official Resale Service or a customer who has purchased such tickets.

Chapter 2: Overview of the Official Resale Service

The Official Resale Service aims to facilitate the matching of ticket sales between Resale Sellers and Resale Buyers, as well as the intermediary process of transferring the tickets for which the sale has been successfully completed.

Chapter 3: Scope of the Official Resale Service

1. The tickets eligible for the Official Resale Service are limited to those tickets purchased by the Resale Seller through this service.
2. The eligible events for the Official Resale Service are limited to those events specified by the Company, which will be listed on the My Page (the page on the website where customers can view a list of tickets they have purchased).

Chapter 4: Use of Resale

1. By agreeing to these Terms and Conditions and in accordance with the provisions of these Resale Regulations, the customer may submit an application for a usage contract by the specified deadline listed on the website (in the context of these Resale Regulations, this refers to the Resale Seller’s application to list the eligible ticket for resale or the Resale Buyer’s application to purchase the ticket). For the Resale Seller, the usage contract is concluded when the notification of the completed listing of the eligible ticket is sent to the customer. For the Resale Buyer, the usage contract is concluded at the time the resale transaction is completed.
2. Only customers who have purchased eligible tickets through this service may act as Resale Sellers to list tickets.
3. If no purchase application is received from a Resale Buyer by the deadline specified by the Company for a ticket listed by a Resale Seller, the transaction will be considered invalid, and the listing will automatically end. Consequently, the usage contract with the Company will also terminate.

Chapter 5: Formation of Resale

1. When the Resale Buyer submits a purchase application for an eligible ticket listed on the official resale service and completes the payment, a sales contract for the ticket between the Resale Buyer and the Resale Seller is concluded (hereinafter referred to as "Resale Completion").
2. After the Resale Completion, the Company will promptly facilitate the ticket transfer procedure from the Resale Seller to the Resale Buyer using electronic methods. Furthermore, after the completion of the ticket transfer procedure, the Company will not refund the resale ticket price (hereinafter referred to as "Ticket Price") and the purchase fee (hereinafter referred to as "Purchase Fee") received from the Resale Buyer, except where otherwise specified in Article 2, Section 2.
3. Due to the Company's circumstances, there may be cases where the ticket listed by the Resale Seller becomes ineligible for resale. In such cases, if the ticket has not yet been resold, the listing will be terminated by the Company. If the ticket has already been resold, the resale may be canceled by the Company.
4. In the event described in the preceding paragraph, the Company will notify the Resale Seller (and the Resale Buyer, if applicable) of the termination of the listing, cancellation of the resale, and any procedures for the refund of the Ticket Price, etc., via email or other means.

Chapter 6: Fees and Payment for Using the Official Resale Service

1. In the case of Resale Completion, the Resale Seller shall bear the fees prescribed by the Company for listing the ticket (hereinafter referred to as "Transfer Fee"), and the Resale Buyer shall bear the Ticket Price and the Purchase Fee. The payment methods for these fees are as set forth in the following sections.
2. Upon Resale Completion, the Resale Buyer shall pay the Ticket Price and Purchase Fee to the Company using the electronic payment methods specified by the Company.
3. The Company will hold the Ticket Price from the previous section until the relevant event for the ticket takes place.
4. Once the relevant event for the ticket is confirmed, the Company will promptly transfer to the Resale Seller the amount of the Ticket Price from Section 2, minus the Transfer Fee.
5. If a fee is incurred for the transfer due to reasons not attributable to the Company (e.g., if there is an error in the payment information provided by the Resale Seller, and the payment details need to be corrected and reprocessed), such fee shall be borne by the Resale Seller. The Resale Seller agrees in advance that the amount transferred will be the amount from Section 4, minus the aforementioned fee.
6. If the Company is unable to transfer the amount specified in Section 4 due to reasons not attributable to the Company (e.g., if the Resale Seller provided incorrect payment information and cannot be contacted), the Company may withhold the transfer. If the Resale Seller does not request a resolution of the issue and request the transfer from the "Ticket Customer Support" within one month from the withholding of the transfer, the Resale Seller will be deemed to have waived their right to receive the transfer.
7. The Transfer Fee and Purchase Fee may be subject to additional changes depending on the relevant event.
8. The Resale Seller grants the Company exclusive and exclusive authority to receive the Ticket Price on behalf of the Resale Seller under Section 2, and the authority to delegate this power to the Company’s contractors.
9. By paying the Ticket Price and Purchase Fee to the Company, the Resale Buyer’s payment obligation to the Resale Seller is extinguished, and the Resale Seller may only receive the Ticket Price from the Company.

Chapter 7: Cancellation of Resale Transactions

Neither the Resale Seller nor the Resale Buyer may cancel the resale after the resale has been completed, regardless of the reason (this includes ticket exchanges or modifications). Furthermore, the cooling-off period does not apply to the tickets sold through the Official Resale Service.

Chapter 8: Refunds for Resale Transactions

In the event of a change or cancellation of the content of the target event that results in a refund of the ticket price, any resale transaction that has already been completed will be automatically canceled, and the Company will take the following actions:

1. The ticket price already paid to the Resale Buyer will be refunded. However, the purchase fee will not be refunded.
2. The Company will proceed with the return of the ticket, which was transferred from the Resale Seller to the Resale Buyer, to the Resale Seller.

Chapter 9: Disclaimer

1. In the event that any disputes arise between the Resale Seller and the Resale Buyer regarding the sale of tickets, such disputes shall be resolved between the parties involved, and the Company shall not be held responsible beyond the provisions set forth in these terms and conditions.
2. The Company is not obligated to disclose information about the other party involved in the transaction to the Resale Seller or Resale Buyer.
3. The Company makes no guarantees regarding the completeness, accuracy, or other aspects of the information provided (including the information about tickets provided by the Resale Seller).
4. The Company may forcibly cancel the registration of customers who engage in activities that violate these terms and conditions and suspend their use of the Official Resale Service (including suspending transactions for tickets already listed). However, the Company shall not be responsible for any damages resulting from such actions.
5. The Company will notify the Resale Seller and Resale Buyer of the resale application status and the transaction status via the resale application history screen and My Tickets screen on the Official Resale Service website. The Resale Seller and Resale Buyer are obligated to confirm this information without delay. The Company shall not be responsible for any damages (including those resulting from a failure to complete the resale) caused by the Resale Seller or Resale Buyer failing to perform this confirmation.
6. The Company does not guarantee the completion of the resale for all tickets.

These Resale Regulations shall come into effect from "12:00 AM (Japan Standard Time) on April 8, 2025."